Common WiFi Issues

If you are having issues connection to the WiFi, please try the following steps:

Ensure you are connected to a 2.4 Ghz network and using the correct password.  

Ensure the WiFi strength is strong enough to support onboarding by checking the hub WiFi strength from the hub mounting location:

Hold and press the Hub power button for 3 seconds and let go.

▪ Green = Good
▪ Yellow = OK
▪ Red = Bad

If WiFi is Ok or Bad, you may need to contact your internet service provider for additional options.

Check the security settings

LIV works with WPA2 encryption types.

Move the hub closer to the router

Sometimes bringing the hub closer to the router will solve connection issues.  Once connected, move the hub back to the final mounting location.