Product Guides & Use
-
-
Click here to visit the LIV support page.
-
You can find the product guide here.
-
You can find the product guide here.
-
You can find the product guide here.
-
You can find the product guide here
-
You can find the product guide here.
-
You can find the product guide here.
-
You can find the product guide here.
-
You can find the product guide here.
-
You can find the product guide here.
-
You can find the product guide here.
-
You can find the product guide here.
-
You can find the product guide here.
-
You can find the product guide here.
-
You can find the product guide here.
-
You can find the product guide here.
-
You can find the product guide here.
-
You can find the product guide here.
-
You can find the product guide here.
-
You can find the product guide here.
-
You can find the product guide here.
-
You can find the product guide here.
-
You can find the product guide here.
-
You can find the product guide here.
-
-
-
Thermacell products should be used according to label directions. This does not include wearing the repeller during use. Thermacell products work best when placed on a flat surface and may not be as effective when worn. Accessories that may allow for attaching the repeller to your body are only meant for transporting the device. Our products should not be worn while in the holster or with the clip, the devices get hot 385F. Our products work best when they are placed flat on a surface with the heat plate facing up, this is the optimal positioning of the device in order to heat and dispense the repellent effectively. If your wearing the device and it's in the vertical, it's not heating the repellent MAT effectively it's only being heated to about 50%. The clip and holster are only meant for transporting the device hands free.
-
Our tests have shown that the amount of ingredient deposited on surfaces near the Thermacell device is below what even sophisticated scientific instruments can measure, which is less than one billionth of a gram on one cm2. But, in instances where the product is used around fruit and vegetable production, we recommend as best practice that the produce should be thoroughly washed before consumption.
-
There are no EPA or other governing agency use restrictions for use around children. The science and data on our ingredients indicate that they should not be of concern, if used according to label instructions, for people or pets. Thermacell's extensive data is thoroughly reviewed by the US EPA and multiple other regulatory agencies around the world in the product approval process. The review process includes evaluating pregnant women, infants and toddlers. You should always use according to the label instructions. If you have questions about using the product around your children, you should contact your physician.
-
The science and data on our ingredients indicate that they should not be of concern, when used according to label directions, for people or pets. Thermacell's data is thoroughly reviewed by the US EPA and multiple
-
There are no EPA or other governing agency use restrictions for use while pregnant. The science and data on our ingredients indicate that they should not be of concern, if used according to label instructions, for people or pets. The review process includes evaluating pregnant women, infants and toddlers. If you have questions about using the product while pregnant, you should contact your physician.
-
Thermacell Repellers may be used around fire pits or camp fires. For safety, we recommend that the repellers be no closer than three feet from the fire. Performance may also be affected if the repeller is too hot.
-
Do not expose Thermacell appliances or mats to rain. Their effectiveness may be diminished. If your Thermacell device does gets wet, please ensure it is fully dry inside and out before your next use.
-
In breezy weather, place the unit upwind of your location so that the repellent is carried by the wind into the area you want to protect. Thermacell may be less effective on very windy days, although mosquitoes aren't typically out when it is very windy.
-
The US EPA and WHO have concluded that there is a reasonable certainty that no harm will result to bees or other terrestrial wildlife if using the product according to label instructions. The mosquito repellent vapors produced by our product rapidly disseminate in the air and little of the repellent ingredient falls on surfaces such as surrounding foliage where bees might land. Our mosquito products are also most often used in the evening when bees are returning to their nest (also true of butterflies and other foraging insects). If you raise bees, avoid using repellent in the immediate vicinity of the bee hives.
-
All of our formulations and active ingredients have been evaluated for potential human, animal, and environmental exposure scenarios. Data supporting these evaluations has been thoroughly reviewed and accepted by the US EPA and multiple regulatory agencies around the world. As such, they are approved for use when used as directed.
-
There are no restrictions on the use of our products in backyards or anywhere food may be served. Please, be sure to always use the product according to the label instructions.
-
Thermacell products are for outdoor use only and should not be used in enclosed spaces. You should always follow label use instructions.
-
Our products have the following altitude limitations:
- The mat and fuel powered products products (Handhelds, Lanterns, Patio Shield) have an altitude limitation of 4,000 ft.
- The Backpacker product has an altitude limitation of 7,000 ft.
- The Rechargeable repellers (Radius, E55, EX55, E90 and E90X) have no altitude limitations.
- LIV Smart Repellent System has no altitude limitations.
We hope this helps answer your question, please feel free to contact us if you have any further questions.
-
Thermacell Fuel/Mat powered products can not be taken on a passenger aircraft. We typically suggest that you bring your Thermacell repeller and the mats with you, but purchase the fuel cartridges at your destination, if possible. Please, click here for a list of retailers in the United States or Canada.
Our Rechargeable/battery powered products(Radius, E-Series, EX-Series, EL-Series repellers) and Backpacker can be taken on aircrafts. The FAA recommends any devices containing lithium-ion batteries be carried in a carry-on luggage. It is important to ensure that the repeller is powered off and protected so that the repeller is not accidentally activated. For more information please visit the FAA website.
-
Product Questions
-
-
The Gen2 backpacker has an improved injector regulator valve assembly. It also has a less tolerant valve threading receiver. The Gen2 will in most cases have a batch code number on the valve stem that starts with the letter B####. The Gen2 packaging will also have the following identifiers:
- A yellow bar across the front that reads 16 hour protection.
- The SKU may be listed as MRBPR.
We hope this helps answer your questions, please feel free to contact us if you have anything further.
-
Please ensure that you screw it down the Backpacker completely vertical. Do not hold it an angle as the gas canister will create condensation if held at an angle. This can cause the regulator to be impaired.
Next please ensure that you screw the device down on the the gas canister fully (hand-tight).
Then turn the device on and listen for the gas flow, if you hear the hisssss of the gas releasing, let it do this for about 20 seconds, then hit the igniter a few times. If it still doesn't work, please let us know and we'll take the next steps in replacing the device. Thank you.
-
The Backpacker will work down to at least 50F.
-
Our backpacker product will work with the following camping gas stove canisters and others, that use the Lindal valve:
- JetBoil
- MsrPro
- Primus
- Snowpeak
- Optimus
These camping gas stove canisters can be found in any major outdoor retailer. Dicks, BassPro, Cabela's, REI, and others.
-
Backpacker has its own refills that are labeled Backpacker Only. Package Includes twelve 4-hour mats. Click here to shop these refills on our site.
-
Click here for the product guide.
-
Click here for the Backpacker Mats Refill guide.
-
-
-
As of right now, the LIV System is only available in the United States and cannot be shipped or sold outside the United States. This is because of various country-specific regulations and registration laws. If in the future, we decide to launch it in any other countries, we will update our website, https://www.thermacell.com under where to buy. Please make sure to check for any updates there.
-
LIV requires 120V GFCI outlet.
-
Each LIV system forms a 20-foot zone of protection (a 10-foot radius in any direction from the repeller). That's a minimum of 315 sq. ft. of coverage from each repeller.
-
Due to different country-specific regulations, the LIV Smart Mosquito Repellent System is only available in the United States currently.
-
LIV is currently registered for use for repelling mosquitoes. As we continue to develop and collect data for performance against other insects, we will update in accordance with EPA regulations.
-
There are no water restrictions on the label. However, we recommend installing repellers at least 10 feet away from water.
-
There are no water restrictions on the label. However, be cautious around Koi ponds by placing the repellers at least 10' away
-
The LIV system uses low voltage cabling that is daisy chained from the hub to each repeller in the chain to be able to power the system.
-
Repellent cartridges are sold in 6 packs.
-
LIV repeller cables are available in both 10 and 24 lengths, providing you with flexible options. Each repeller comes with a 24' cable. Cables can be connected together to form different lengths as well.
-
LIV cartridges are only compatible with the LIV smart Mosquito Repellent system.
-
The repellent cartridges are sold separately from repellers.
-
LIV works with 2.4 GHz network.
-
Before integrating a LIV system, it is important to conduct a Wi-Fi speed test to ensure compatibility with the smart home device. Just like ring doorbells and other smart home devices, LIV requires a minimum internet speed of 100 MBPS for a seamless onboarding experience.
-
Various factors, such as the distance between you and the router, obstacles obstructing the signal, and disruptions in the provider's service, can all contribute to a less-than-ideal Wi-Fi connection strength.
-
LIV works best with WPA2 encryption types (standard for most home Wi-Fi networks)
-
The maximum height is 2'-4' above ground level to be most effective
-
To ensure maximum accesibility for the end-user, it is recommended that the hub be mounted vertically in a prominent location. One solution is to affix a wooden or alternative frame to the house and securely mount the hub onto it.
-
The repellers are not hermetically sealed. However, they are designed to withstand the impact of water jets, sprinklers, and even heavy rain but not submersion in water.
-
Make an attempt to connect to the 2.4GHz network independently. In case this proves unsuccessful, you might have to temporarily disable the 5 GHz network in order to successfully onboard the LIV system. Once the device has successfully onboarded, you can turn the 5 GHz network back on. It is advisable to contact your internet provider for further assistance.
-
LIV refill repellent cartridges if left sealed in its original packing, has a shelf life for two- three years before there is any degrading of the repellent chemical.
-
There are no restrictions on the installation and use of the LIV Smart Repellent System in backyards or where food may be served. Please be sure to always use the product according to the label instructions.
-
The Thermacell LIV Smart Mosquito Repellent System repellers are made of high-quality die-cast aluminum. They are waterproof and weatherproof. The graphite-colored exterior complements a variety of outdoor elements like stone and wood. LIV components are designed to withstand the elements while blending into the landscape.
-
The Thermacell LIV Smart Mosquito Repellent System is plugged into an exterior outlet for power. Annually, the system uses less energy than a 60w lightbulb when used for 100 hours per year.
-
LIV+ app connects your Amazon or Google smart home speakers with your Thermacell LIV Smart Mosquito Repellent System. Simply search for the LIV+ skill in your device store and enable it to connect your device. Get ready to start your hands-free mosquito repellent experience.
-
All our formulations and active ingredients have been evaluated for potential human, animal, and environmental exposure scenarios. Data supporting these evaluations has been thoroughly reviewed and accepted by the US EPA and multiple regulatory agencies around the world. As such, they are approved for use when used as directed.
-
The Thermacell LIV Smart Mosquito Repellent System hub can power up to five repellers at a time. If youd like more than 5 repellers for your outdoor space, please add an additional hub to your order.
-
By installing the Thermacell LIV Smart Mosquito Repellent System in your backyard, you may notice weathering or dirtying of repellers when exposed to lawn clippings, hard water, or other environmental factors. Simply wipe down the repellers with a damp rag or alcohol wipe.
-
Each Thermacell LIV Smart Mosquito Repellent System repeller takes 5 minutes to warm up and another 10 minutes to form the 20-foot zone. However, you will start to experience protection during the warmup phase.
-
The Thermacell LIV Smart Mosquito Repellent System automatically shuts off after 6 hours of continuous use. If you still want to use it, simply turn on the system again from the button on the hub, or from the LIV+ app.
-
We only collect device status and performance data from connected LIV Smart Mosquito Repellent Systems, allowing us to update software, release new features, and offer better customer service like remote diagnosis and troubleshooting.
-
The Thermacell LIV Smart Mosquito Repellent System is a semi-permanent system so you can keep it installed year-round; from the hub to the cables to the repellers. All you have to do at the end of the season is remove the repellent cartridges. The system has been tested and proven to work after repeated exposure to harsh environments of heat and cold.
-
Open the LIV+ app and click on your system to select. From there, select Customize next to Lighting. Select PRESET or CUSTOM to choose between multiple preset options, or from a customizable color wheel. Only one color may be selected for all repellers in a system.
-
The Thermacell LIV Smart Mosquito Repellent System uses a heat-activated ingredient to protect you from mosquitoes all season long. This formula and active ingredient has been evaluated for potential human, animal, and environmental exposure scenarios. Data supporting these evaluations has been thoroughly reviewed and accepted by the US EPA and multiple regulatory agencies around the world. We advise you read the repellent product label and insert for complete precautionary statements. Please use as directed.
-
You can control the Thermacell LIV Smart Mosquito Repellent System from your phone or manually from the Hub. We recommend that you connect the LIV system to your home Wi-Fi. While the LIV system does not require internet to use, the connected features of scheduling, touch-free operation, and repellent level monitoring are only available by pairing to the LIV+ app.
-
To reset the refill life for your LIV Smart Mosquito Repellent System on the LIV+ app, navigate to the system page. In the section Refill Life, there are three items; the current estimated percentage of refill life, a button to reset, and a button to order. To reset the refill life, select Reset and press Confirm when the app asks you to be sure.
-
The LIV+ app allows multiple people (up to 4) to have control over a LIV Smart Mosquito Repellent System, making it easier to enjoy time in the backyard. Once the main account holder has connected their system, simply navigate to Share Access from the menu and add the email address of the person you want to share access with. If you want to remove access to your system, follow the same steps to clear access from the app.
-
Each LIV Smart Mosquito Repellent System repellent cartridge has a life of approximately 40 hours of use. Depending on the climate, repellant may be released at different rates. For that reason it is a good idea to replace repellant when the refill life in the app states 30%. If connected to LIV+, the app shows you the approximate amount of remaining repellent. When you replace the repellent cartridge, make sure to reset the tracker on the app so that it shows you the correct amount of repellent remaining in the new cartridge. You can also do a visual check of the level of repellent liquid in the cartridge periodically to verify repellent remaining. If not connected to the app, the repeller lights flash at varying intervals to indicate low levels of repellent. When replacing cartridges, press and hold the hub button for 3 seconds, the LED ring around the button will blink 3 times, indicating the refill life has been reset. To change the LIV Smart Mosquito Repellent System repellant cartridges, first remove the hood from the repeller by turning quarter turn counter-clockwise.
-
The Thermacell LIV Smart Mosquito Repellent System uses a heat-activated ingredient to protect you from mosquitoes all season long. The science and data on our ingredients indicate that they should not be of concern, when used according to label directions, for people or pets. Thermacell's data is thoroughly reviewed by the US EPA and multiple regulatory agencies around the world in the product approval process. If you have questions about use of the product around your specific pet, you should contact your veterinarian.For future reference, the ASPCA has an animal poison control number (888) 426-4435 that can be contacted in an emergency.
-
The Thermacell LIV Smart Mosquito Repellent System creates an installed, large area of mosquito protection customized for your outdoor space. This smart system is all you need to enjoy season-long mosquito protection year-after-year. No batteries or fuel to run it, no sprays on your skin. Never think about mosquitoes again with LIV.
-
The Thermacell LIV Smart Mosquito Repellent System season long repellent set is designed to last up to 40 hours per cartridge, giving you season-long protection*. Note you may experience some variability in duration due to environmental conditions. We also offer our large 100-hour refills with the blue cap on thermacell.com. Each box comes with 6 cartridges with each cartridge providing up to 100 hrs of use. Please note you may experience some variability in duration due to environmental conditions.
*Assumes a season of 12 weeks / with an average use of 8 hours per week.
-
LIV+ is the app that pairs with your LIV Smart Mosquito Repellent System connecting you to your backyard wherever you are. Set schedules and timers, check repellent level remaining, and receive helpful reminders and notifications. You can download the LIV+ app from either the Apple App Store or from Google Play. Just search for Thermacell LIV.
-
Each LIV System repeller forms a 20-foot zone of protection (a 10-foot radius in any direction from the repeller). Thats a minimum of 315 sq. ft. of coverage from each repeller.
Our 3-repeller starter kit will cover 945 sq. ft. thats enough space to cover a deck, patio and fire pit area.
Our 4-repeller starter kit will cover 1,260 square feet thats enough space to cover a deck, patio, fire pit area and a play space.
Our 5-repeller starter kit will cover 1,575 sq. ft. thats enough space to cover to cover a larger deck, patio, fire pit area and play space.
Below are the maximum distances from the Hub to the last Repeller for most effective coverage:
- 2 repellers: 1000 ft.
- 3 repellers: 700 ft.
- 4 repellers: 400 ft.
- 5 repellers: 250 ft.
We created a planning video to help you decide what size repeller kit is right for your home.
If after watching the video you still have questions, please reach out to us at customerservice@thermacell.com. We'd love to talk to you.
-
The LIV System repellers should be mounted within 10 feet of the areas you want to protect, and no more than 20 feet from each other. We recommend placing repellers at least 12 inches from plants, shrubs, or structures to maximize protection efficacy. Thermacell LIV Smart Mosquito Repellent System has many mounting accessories to support different ground types; ground stakes for mulch, dirt, and grass, hardscape bases for hard surfaces, like patios, decks, or gravel, and the standard mount can be used alone to secure the repeller into wood or other surfaces. The repellers work best when placed at ground level.
-
The Thermacell LIV Smart Mosquito System repellent cartridges use metofluthrin (5.5%) as the repellent active ingredient.
-
Thermacell LIV Smart Repellent System carries a limited three-year warranty from the date of purchase. Additional terms and conditions apply. Click here for the warranty registration form.
-
Each LIV system repeller forms a 20-foot zone of protection (a 10-foot radius in any direction from the repeller). Thats a minimum of 315 sq. ft. of coverage from each repeller.
3-repeller starter kit will cover 945 sq. ft. thats enough space to cover a deck, patio and fire pit area.
4-repeller starter kit will cover 1,260 square feet thats enough space to cover a deck, patio, fire pit area and a play space
5-repeller starter kit will cover 1,575 sq. ft.“ thats enough space to cover to cover a larger deck, patio, fire pit area and play space.
Below are the maximum distances from the Hub to the last Repeller for most effective coverage:
- 2 repellers: 1000 ft.
- 3 repellers: 700 ft.
- 4 repellers: 400 ft.
- 5 repellers: 250 ft.
We also created a planning video to help you decide what size LIV Smart Mosquito Repellent System repeller kit is right for your home.
If after watching the video you still have questions, please reach out to us at customerservice@thermacell.com. We'd love to talk to you.
-
If you are interested in becoming a LIV Professional Installer, please click here. Fill out the form to have a conversation with a Thermacell Rep. Someone will be in contact within 72 hours to discuss a presentation and pricing. To be a professional partner, you must be a licensed pest professional.
-
Work with a Thermacell Professional Partner to get the customized LIV Smart Mosquito Repellent System of your dreams. Using a Thermacell Professional Partner lets them get dirty and lets you focus on how to spend your summer. To be connected with a professional in your area, click here and fill out this form.
-
-
Refills for Installed Systems include the LIV Smart Mosquito Repellent System.There is only one type of refill available. These are available in a 6-pack. Each cartridge lasts up to 40 hours Click here to shop these refills on our site
-
If completing an installation and the connection of the smart hub to the home Wi-Fi network is not completing successfully, here are some individual steps you can take to troubleshoot and successfully connect the device:
- Re-install the LIV+ app.
- Ensure you have downloaded the latest version of the app.
- Ensure connection to the correct home network and using the right password.
- Back out of the onboarding process and restart the app.
- Make sure the - signal strength is strong enough to support onboarding.
- Check the security settings for the network. LIV works best with WPA2 encryption types (standard for most home networks).
- Turn off auto join in the Wi-Fi settings for any competing networks except for the network that the Hub is intended to connect to.
- Disable Bluetooth and Cellular Data on the mobile device (iPhone/Android) during device onboarding.
Optional:
- Navigate to phone settings and find the LIV+ app and clear cache (Android only).
- Move the Hub closer to the router (indoors) to complete the onboarding process and then move to final mounting location.
- Reset the system by pressing and holding the button located on the hub for 15 seconds.
- Repeat that step an additional two times to completely reset the - system.
- Ensure that all the repellers are connected to the hub before performing the reset. Please note, you will need to register your system within the LIV+ app again because of the hub reset.
-
If completing an installation and the connection of the smart hub to the home Wi-Fi network is not completing successfully, here are some individual steps you can take to troubleshoot and successfully connect the device:
- Re-install the LIV+ app.
- Ensure you have downloaded the latest version of the app.
- Ensure connection to the correct home network and using the right password.
- Back out of the onboarding process and restart the app.
- Make sure the signal strength is strong enough to support onboarding.
- Check the security settings for the network. LIV works best with WPA2 encryption types (standard for most home networks).
- Turn off auto join in the Wi-Fi settings for any competing networks except for the network that the Hub is intended to connect to.
- Disable Bluetooth and Cellular Data on the mobile device (iPhone/Android) during device onboarding.
Optional:
- Navigate to phone settings and find the LIV+ app and clear cache (Android only).
- Move the Hub closer to the router (indoors) to complete the onboarding process and then move to final mounting location.
- Reset the system by pressing and holding the button located on the hub for 15 seconds.
- Repeat that step an additional two times to completely reset the system.
- Ensure that all the repellers are connected to the hub before performing the reset. Please note, you will need to register your system within the LIV+ app again because of the hub reset.
Currently, Thermacell LIV only supports 2.4 GHz networks, the most common home Wi-Fi network setup. If your phone is connected to a 5 GHz network, go to your Wi-Fi settings and connect to a different 2.4 GHz network and repeat the Thermacell network setup.
-
If you are having issues setting up your repellers or if they are not all lighting up correctly, please follow the troubleshooting sequence to identify error source and remediate:
- Ensure cables are connected and secure.
- Check each cable connection to ensure connectors are tight, there is no dirt in or obvious damage to connector pins.
- Ensure that any non-buried cabling is inspected for damage (e.g. rodents, sharp implements, etc.).
- Visually inspect ingress cable to repeller #1 to ensure cable integrity If no issues are found, bypass repeller #1 by connecting the end of cable 1 to the beginning of cable 2.
- Attempt to initialize the system manually and observe.
- If system does not function normally, then follow step #3. Step #3 Swap cable 1 and connect the Hub and Repeller #1 with a new cable, or cable 2 (if easily accessible and not buried). Alternative option is to directly connect repeller #1 to hub with ingress cable (pigtail lead). If repeller functions normally, replace cable 1 and inform Thermacell.
-
If there is still liquid in the pods, the repellers will emit the repellant like normal. However, if the repeller is a solid red this means the refill is empty. If the repeller is flashing periodic red the refill is getting low. 10 minutes between flash equals 25 % refill remaining, 5 minutes between flash equals 10% refill remaining, 30 seconds between flash equals 5% refill remaining. Please note after replacing refill, you must reset refill life, by using the LIV app or manually.
-
Thermacell offers the convenience of sending a replacement directly to you or the option to purchase high-quality wood screws in a size #10.
-
We recommend using coaxial cable tacks for securing cables
-
Cables can be buried 1-2" deep
-
There are no restrictions on the installation and use of the LIV Smart Repellent System in backyards or where food may be served. Please be sure to always use the product according to the label instructions.
-
-
-
When used as directed, Thermacell products only repel mosquitoes. If left confined within the zone of repellent for extended periods, the mosquito may be killed.
-
We are happy to provide the SDS sheets for your Thermacell. Please note that these sheets are for essential occupational exposure. OSHAs Globally Harmonized Guidelines (GHS) are followed for the preparation of the SDS and address large scale and repeated exposures that may be encountered when manufacturing, moving, and storing bulk quantities. Please reach out to our consumer services for Safety Data Sheets.
-
When Charging your E-Series/EX-Series/EL-Series use any 1-amp supply. Examples of charging options:
- Plug your Rechargeable Repeller into any USB wall outlet that provides a minimum of 1-amp or 5 watts & Plug your Rechargeable Repeller USB cord into your computer.
- Plug your Rechargeable Repeller into any 1-amp charging block minimum.
- Plug your Rechargeable Repeller into any power bank of 1-amp minimum
-
The Thermacell product may be toxic to mosquitoes and if they are confined in the protective zone. The science and data on our ingredients indicate that they should not be of concern, as used the Thermacell product, for people or pets. Thermacell's extensive data is thoroughly reviewed by the US EPA and multiple other regulatory agencies around the world in the product approval process. You should always use the product according to label instructions.
-
The US EPA and WHO have concluded that there is reasonable certainty that no harm will result to the environment from use of the product. We will be approaching the EPA with additional data, which we hope will allow us to be clearer going forward about the products safety around water. In the meantime, we must recommend as best practice to run battery powered Thermacell repellers 10 feet away from a body of water and 7.5 feet away if you are using the Multi Insect repellent. Thermacell products should not be applied to water per label instructions. Thank you
-
We use chemical repellents in our products to effectively protect against mosquitoes.
-
All of our formulations and active ingredients have been evaluated for potential human, animal, and environmental exposure scenarios. Data supporting these evaluations has been thoroughly reviewed and accepted by the US EPA and multiple regulatory agencies around the world. As such, they are approved for use when used as directed.
-
Our rechargeable platform repellent cartridges use metofluthrin as the repellent active ingredient. The inactive ingredients in the product are isoparaffinic solvents used to dissolve and act as carriers for our repellent.
-
Refills for Rechargeable Repellers include the following: Radius, E55, E90, EX55 and EX90. There is only one type of refill available for rechargeable repellers These are available in 36 hours (one 36-hour cartridge) 120 hours (three 40-hour cartridges)
-
Our rechargeable devices have a built-in rechargeable li-ion battery for power and use a single liquid repellent cartridge. This differs from fuel-powered repellers, which use a fuel cartridge to heat and activate the repellent mat. Rechargeable products are also TSA compliant, so you can bring on an airplane. When purchasing refills, be sure you are ordering the correct type of refill for your repeller. Battery powered repellers use the "rechargeable" refills.
-
Both the E-Series (E55/E90) and the EX-Series (EX55/EX90) are battery powered and rechargeable repellers. They are both highly effective against mosquitoes. There are a few differences between the two products which I listed below:
- EX series has the following features:
- Rubber armored protection for impact resistance.
- Locking top.
- Integrated lanyard and carabiner for transport.
- EX90 has a 9-hour charge per use.
I hope this information is helpful.
- EX series has the following features:
-
Thermacell battery-powered repellerscarry a two-year warranty from the date of purchase. If you register your product on the form below, we will increase this to a three (3) year warranty from the date of purchase. Click here for the warranty registration form.
-
Storage: Store in a cool, dry place. Keep container tightly closed. Should a battery become ruptured, do not allow contact with water. Keep refills out of direct sunlight. Do not disassemble appliance. Disposal:Do not reuse or refill the cartridge. If empty, dispose of unused portion according to label directions: Place in trash. If partly filled: Call your local solid waste agency for disposal instruction. Never place unused product down any indoor or outdoor drain.
-
Thermacell Battery-Powered Repellers are built to be durable and resistant to the elements, but as with most electronic devices, we dont recommend that you leave it outside when raining or during other extreme weather conditions.
-
Rechargeable Refills are available in two sizes, 12-hour and 40-hour. Refills can be used all at once or over multiple occasions. Note that despite some liquid remaining in the refill after the 12 and 40-hour periods have passed, the device will no longer provide reliable protection after this time.
-
For the Radius, maximum repellency performance occurs within 10 feet around the device (110 sq ft). Repellency may extend beyond this range, but the level of protection will decline as you go further from the device.
-
It will begin creating a zone of protection around the device within minutes, but to experience optimal results in the full zone, the repeller should be allowed to run for at least 15 minutes.
-
The EL55 with deliver 9 hrs without the light and 5.5 hrs if using the light.
-
The Radius is 3.35(8.5cm) tall x 3.18(8.1cm) wide x 2(5.1cm) deep
-
If your battery powered repeller will not turn on, first, confirm a refill is inserted properly.
Second, make sure the top and bottom of the device are fully nested.
Third, check to make sure the repeller is charged.
Fourth, check to make sure it is in Unlock or Auto-Off mode as it will not turn on while in Lock mode.
Lastly, make sure you press and hold the power button to turn on.
-
The rechargeable refill cartridge, if left sealed in it's original packing, has a shelf life of about three-four years before there is any degrading of the repellent chemical. We hope this helps answer your question.
-
The Thermacell Radius Gen2 device has the below improvements over the Gen1.
- Improved Sonic Welds on the top cover.
- Improved Air Flow.
- Improved Repellent Dispersal.
- Simplified User Control.
- Improved PC Board.
- Improved Battery.
-
The Radius battery has a capacity of 3250 mAH, or a rating of 12.35 watt hours. It can absolutely be charged with a portable power bank or solar charger. When using alternate charging, never use a source providing more than 5V(rare). We recommend using a minimum 1A output to charge. Charging current less than 500mA may not work. I hope this helps answer your question.
-
The flashing yellow light on the Radius means the battery is low and needs to be charged.
-
We understand you are having an issue with your Radius where you cannot get it to power on. If you see blinking lights when trying to power it on:
First, try unlocking the device (if your device has this feature):
- Remove it from it's charger and hold the power button in for 5 seconds or longer, it should blink to indicate "locked mode" is now turned off. If there are no lights present:
- Does the battery indicator light turn on when you insert a charging cable? If no:
- Make sure cable is inserted fully into the charge port - If charging using a USB port in a computer, please charge using a standard wall outlet - Allow up to 5 minutes for the device to indicate that it is charging the battery indicator should begin to blink once battery has minimum power.
- Does the battery indicator light turn on when you insert a charging cable? If no:
If these steps do not work, please contact us.
- Remove it from it's charger and hold the power button in for 5 seconds or longer, it should blink to indicate "locked mode" is now turned off. If there are no lights present:
-
If your Radius will not stop blinking, first, if your device has a lock mode, try unlocking it.
- Remove it from it's charger and hold the power button in for 5 seconds or longer, it should blink 3 times and shut off.
- Then press and hold the on button for no more than 1-2 seconds, it should turn on and the LED will stay solid.
If that still did not work, try the following:
- Ensure nothing is blocking the connection from the bottom of the device and the top of the device.
- Ensure the device top is securely seated on top of the bottom, try removing the top and replacing.
- Ensure there is a cartridge in the device
Please let us know if you have done these steps and what the result was in order for us to help you from there.
-
For the rechargeable repeller, when your battery is too low, you will hear a 3 same note signal. If your device's battery is too low to turn on, all 3 battery lights flash but the last light is red.
-
If your battery powered repeller will not turn off, press and HOLD the power button for 2 seconds until you hear the descending chime and all illumination around the on/button turns off. If the top is removed, the unit will automatically turn off.
-
If your rechargeable refill leaks, please wipe off any repellent residue with a cloth or paper towel from the repeller. The refill should still be good to use in your repeller.
-
Occasionally, condensation can occur on the rechargeable repeller. This is normal. Wipe clean with a rag or paper towel
-
If your battery powered device is not repelling, ensure that there is a refill with repellent in the device. Ensure that the unit is on and that the 4 LEDs are solid Place the device and power on 15 minutes prior to sitting down Place device at the center of the desired area to be protected
-
If your Radius will not turn on, please make sure device is charged. Recharging time is almost equal to run time, so it can take almost 6 hours for a full charge. Ensure the top is fully seated on the repeller, the unit will not power on without the top
-
On initial production it is possible for the battery status indicator to remember the last power state prior to charging. Turn the unit on and recheck the battery status after 30 seconds. It will read the true level.
-
Click here for the product guide.
-
Click here for the product guide.
-
Click here for the product guide.
-
Click here for the product guide.
-
There are two low battery indicators: When your battery is too low, you will hear a 3 signal, and If your devices battery is too low to turn on, all 3 battery lights flash but the last light is red. Repeller can show 4 solid lights while 1 red light is showing. This means the repeller will have 30 minutes before it will shut down when repeller is showing a red light, and 4 solid lights.
-
-
-
To change the battery in the MR450:
- Please ensure that you remove both screws from the back section that cover the battery compartment.
- Next, inside you will see a small white tray. This tray is the battery compartment caddy. Please slide the tray out. You can use any fine flat pointed tool to gently remove it.
- Then put the lithium battery into the tray with "Postive to Positive" sides facing each other.
- Slide the tray back into the caddy receiver section.
- Place the back cover back on and tighten the two screws you previously removed.
- Install your cartridge and your MAT, turn the device on and hit the igniter a few times. In about 10-15 minutes the LED indicator will be solid blue. If it still doesn't work, please let us know and we'll take the next steps in replacing the device. Click here for more information.
-
Refills for Fuel powered repellers: Patio Shield, Torches, Lanterns, Backpacker and all portable repellers.
Any of the below products are compatible with your Fuel powered Repeller:
- Original mosquito repellent refills Package contains both mats and fuel cartridges and are available in:
- 12 hours (contains three 4-hour mats and one 12 fuel cartridge)
- 48 hours (contains twelve 4-hour mats and four 12-hour fuel cartridges)
- 120 hours (contains thirty 4-hour mats and ten 12-hour fuel cartridges)
- 300 hours (contains seventy-five 4-hour mats and twenty-five 12-hour fuel cartridges)
- Original mosquito repellent refills Package contains both mats and fuel cartridges and are available in:
-
The multi-insect repellent can only be used on our fuel powered repellers.
-
Prallethrin is a member of the same family as Allethrin (repellent used in your fuel powered repellents) . It has been show to be effective against not only mosquitoes, but black flies and no-seeums.
-
Thermacell fuel-powered repellers carry a limited one-year warranty from the date of purchase. If you register your product on the form below, we will increase this to a two (2) year warranty from the date of purchase. Click here for the warranty registration form.
-
For best results with fuel powered devicesin weather between 40 and 50 degrees Fahrenheit, elevate the top of the appliance (end with view hole) one inch while operating so appliance is at a tilt.
-
Thermacell Fuel-Powered Repellers provide effective mosquito repellency for an area up to 15 x 15 feet (225 square feet), the size of an average deck or patio. You may use more devices to protect larger areas.
-
Once turned on, your Thermacell product will take 10 to 15 minutes to reach maximum effectiveness.
-
An orange glow in the view-finder, often on the top of the device, indicates that the Fuel Powered Thermacell Repeller is on.
-
The fuel supply may be empty. If a replacement fuel cartridge is needed, please turn the unit off and replace the fuel cartridge as shown in the products instructions. If replacing the fuel cartridge is not required, please turn the on/off switch to the on position and let the gas flow for 2 minutes before hitting the start button. This will purge the appliance and often corrects the problem. If the product still does not function correctly after trying the above steps,please contact customer serviceso we can work with you on a repair, replacement, or refund (receipt required for refund).
-
Our products contain active ingredients that repel mosquitos and inactive ingredients that assist with their release into the air. Our products contain active ingredients that repel mosquitos and inactive ingredients that assist with their release into the air. Our fuel platform repellent mats use d-allethrin or Prallethrin as the repellent active ingredient. The inactive ingredients include isopropl myristate, a phenolic preservative, pertroleum disllates and blue dye.
-
When used as directed, Thermacell products only repel mosquitoes. If left confined within the zone of repellent for extended periods, the mosquito may be killed. Thermacell products are tested in real world situations against dense populations of mosquitoes. They have been proven effective against multiple types of mosquitoes including those most likely to be troublesome to people. Our efficacy studies are reviewed by the US EPA and multiple regulatory bodies around the world as a part of the product approval process.
-
Thermacell has submitted product performance data showing that our prallethrin mat product works against black flies and biting gnats or no-see-ums. These data are currently under review by the U.S. EPA and we cannot make claims on these insects until we have their approval. Our other platforms do not yet have performance data associated with additional insects submitted to support similar claims. Thermacell has tested our products against the yellow fever mosquito (Aedes aegypti) and they work very well against these mosquitoes. We also found they are effective against Asian Tiger mosquitos as well. The Thermacell product will be effective against mosquitoes day or night.
-
If your fuel powered device is not repelling, ensure your device is running, and you can see the orange glow in the view window. Ensure you are using a fresh blue mat. Please remember to allow up to 15 minutes for the repellent to build in the area. Stay within a 7.5 foot radius of the repeller for optimum protection. If there is wind/air movement, keep the repeller upwind from the area you want protection for best results, but overall effectiveness may be decreased if there is constant air movement. Please let us know if you have any other questions or concerns. Thank you.
-
The US EPA and WHO have concluded that there is reasonable certainty that no harm will result to the environment from use of this product, therefore they are approved to be used near bodies of water, fish ponds, while fishing, at the beach or swimming.
-
The cover for the Patio Shield was designed as a decorative "cap" to put on the top of the device when not in use. It is not required for the repeller to function. We stopped producing these caps some time ago when we learned that the caps were causing confusion and users were running their repellers with the cap on. The cap can also trap debris in the device as well. These lead to negative experiences with the product, so we chose to remove the cap going forward. We're sorry for any confusion this may have caused, and recognize that due to the timing of the change, some of our packaging may have continued to show a cap.
-
We are happy to provide the SDS sheets for your Thermacell. Please note that these sheets are for essential occupational exposure. OSHAs Globally Harmonized Guidelines (GHS) are followed for the preparation of the SDS and address large scale and repeated exposures that may be encountered when manufacturing, moving, and storing bulk quantities. Please reach out to our consumer services for Safety Data Sheets by filling out this form.
-
The C-15 is manufactured from Nylon 66, Brass (the nozzle) and a rubber gasket.
-
You can find the guide here.
-
You can find the guide here.
-
You can find the guide here.
-
You can find the guide here.
-
You can find the guide here.
-
You can find the guide here.
-
You can find the guide here.
-
You can find the guide here.
-
-
-
Tick tubes contain permethrin and cotton. It is registered with the EPA and has met their safety standards meaning the product does not pose risks to human health or the environment when used as directed by the label. Tick control tubes use a tiny amount of permethrin in a very targeted manner to kills ticks. Unlike permethrin sprays, this product is NOT sprayed on vegetation or crops, therefore it does not harm beneficial bugs, crops or vegetation. General fact sheets on permethrin are just that general, and focus on sprayed permethrin, not trace amounts used in tubes.
-
When used as directed, Thermacell Tick Control Tubes do not have any outdoor environmental use restrictions. Unused product should not be placed in indoor or outdoor drains. Unused product should be discarded in the trash.
-
It would be rare for birds to find the tick tube cotton and nest with it, contact with the treated material wont harm birds.The active ingredient in tick tubes is known to be low toxicity to birds. In fact, it can be applied to birds in a powder form to prevent ticks. While animals might carry trace amounts on their fur, it doesn't harm them as shown in the extensive mouse studies conducted where mice nesting in the treated material produced normal offspring for multiple generations.
-
The active ingredient in tick tubes is known to have low toxicity to birds. Additionally, the EPA states that the risk to birds is below the agencys level of concern; Mice carry only tiny amounts of the active ingredient on their fur after exposure to tick tubes - enough to kill ticks, but not enough to affect birds.
-
Tick Tubes effect on reptiles: There are sprays on the market that use a permethrin mixture applied directly to reptiles that doesnt harm them.
-
Thermacell Tick Control uses a permethrin treated material targeted specifically at ticks, rather than a spray or granule that is broadly distributed. The cotton is primarily found inside tick tubes or in a mouse nest. Because the permethrin is bound to fibers, beneficial bugs are rarely exposed to Thermacell.
-
Permethrin is the main ingredient in our Tick Tubes and comes in many concentrations and forms. Permethrin has been approved for use by the U.S. Environmental Protection Agency (EPA) and the U.S. Food and Drug Administration (FDA) in human and animal health products. Permethrin used at the correct dose, in a proper formulation, and according to label instructions, has been used for over 40 years by people in a variety of applications. Examples include lice and scabies treatments for humans and flea, tick and mosquito prevention products for dogs, birds and livestock and for use on/in numerous food/feed crops. The amount of permethrin in Thermacell Tick Control Tubes is sufficient to kill ticks but does not affect the mice that nest with it, other animals, or the environment. Tick tubes have been approved by the EPA and millions of tubes have been sold without any report of adverse effects.
-
Safety is very important to us at Thermacell. Please note that in more than 20 years the EPA has no complaints on file regarding tick tubes and cats, and there are no published reports regarding tick tubes and cats. Additionally, Thermacell has no consumer complaints about tick tubes and cats. We take cat safety very seriously because there are records of cats harmed by products made specifically for dogs that contain a high (45%-65%) liquid permethrin concentrate that is applied directly to a dogs coat. This highly concentrated liquid form of permethrin is safe for dogs but can harm cats. In comparison, Thermacell Tick Control Tubes contain only 7.4% permethrin imbedded in cotton. Our calculations show permethrin bound to cotton is much less potent than a liquid concentrate applied directly to the skin. Additionally, cat behavior shows that cats are unlikely to come in contact with Tick Control Tubes. Indoor cats would never encounter Tick Control Tubes, and outdoor cats are primarily interested in moving objects or animals that they can pounce on, play with and or kill. In contrast Tick Control Tubes are inanimate objects placed in areas not directly visible to cats and have no smell or taste that would attract a cat.Even if a cat were to find a tick tube and attempt to eat some of the cotton, it is unlikely to harm a cat. Studies show that cotton is very difficult to swallow so cats would have difficulty consuming the cotton. Cats rely on chewing to break down their food, but chewing will not break up the cotton fibers. Licking the cotton, considered unlikely, would not result in cats consuming a harmful amount of permethrin. Although unlikely, we also considered the possibility that cats might remove the cotton from the tube and play with it. Scientific review shows low risk to cats even if they were to regularly lie on the cotton the amount of dermal exposure for the cat is far below their exposure to the liquid spot flea products that cause harm to cats. In summary, Thermacell Tick Control Tubes are unlikely to harm cats from either oral or dermal exposure.
-
The EPA has no published reports, nor records of any incidents associated with the use of permethrin-treated tick tubes. It is very difficult to swallow the cotton from the tick tubes. Dogs rely on chewing for their food. Chewing will not break down the cotton fibers. Even if a puppy could ingest parts of the cotton, it would not contain enough permethrin to affect them.
-
Dogs are not likely to be harmed by Tick Control Tubes. Tick Control Tubes are camouflaged and do not have an odor that would attract dogs. Dogs tolerate permethrin well. In fact, high permethrin liquid concentration (45-65%) spot products such as K9 Advantix ll have been approved by the EPA for use on dogs. Dogs tolerate oral exposure to permethrin. When topical dog products such as K9 Advantix ll are applied to dogs (usually between the shoulder blades), the Permethrin spreads quickly over the coat[1] to protect the animal from infestation by ticks and fleas. As part of this process a significant transferable residue of permethrin is present on the coat1 and can be ingested by the dog during grooming. This behavior shows that dogs tolerate high dermal doses with concomitant oral exposure to permethrin. Toxicity calculations[2] show that even in worst-case scenarios, dogs will not be harmed by Tick Control Tubes. Assume a small dog weighing only two pounds tears apart a Tick Control Tube and mouths the cotton for ninety minutes, swallowing small bits of cotton in the process. Even in this extreme example the exposure level to permethrin is acceptable, meaning the exposure level is below the level that would produce an adverse effect. The information above is supported by the fact that in over 20 years and millions of tick tubes sold, there have been no complaints filed with the EPA regarding Tick Control Tubes.
-
The EPA has determined it is reasonable to assume no harm to infants and children based on the existing data for permethrin in Tick Tubes
-
Tick Tubes effect on squirrel and chipmunks: Unlike mice, chipmunks and squirrels do not make nests with cotton. That said, chipmunks are not the main host for ticks and dont transmit Lyme disease at the rate that mice do. Squirrels do not collect cotton for their nests, they use leaves.
-
Tick tubes effect on voles and moles: Voles and moles will use the treated cotton. That said, white-footed mice are the primary hosts for young deer ticks that carry Lyme disease, though voles may also transmit the disease to ticks.
-
Tick tubes works best against deer ticks (also known as black-legged ticks) and the diseases they carry because their immature ticks feed on mice. It does not work on ticks like lone star ticks that do not feed on mice.
-
Sometimes it takes a few weeks for mice to find the cotton. Occasionally tubes are placed too far out in the open so mice dont take the cotton because they are afraid of predators. Moving tubes to more protected places like in a shed, along a rock wall, or a few feet into the woods on the perimeter of the property can increase cotton collection. This video on how to apply tick control tubes may be helpful.
-
Field mice are nocturnal so you may not know that you have them. They are common to all parts of the US. Immature ticks feed primarily on mice in most parts of the country. If you for some reason you dont have any mice, then Tick Control Tubes wont provide the results expected. Deer provide an important blood meal for adult ticks but they dont pass on diseases to ticks. Mice feed immature ticks and ticks and mice and ticks pass diseases between one another. Therefore its important to use mice to kill these immature ticks before they pass diseases on to humans.
-
If you applied your first tick tubes in April or May, the best time to reapply is in July. Larval ticks hatch in July and feed in August and September. Our goal is to kill them now before they turn into next years dangerous nymphs Mice only live a year in the wild. They have babies in the spring that are adults by July (60 days only from gestation to maturity), so even if we treated in May, 60 days later (July) there are new mice to treat. Also, keep an eye on the tick tubes you have deployed. If mice take all of the cotton from a tube, then replace it with a new tube.It might mean there is a large population of mice in the area and more cotton is needed to treat them.
-
Nymphal ticks emerge in May and are out in the yard in June and July. Larval (baby) ticks emerge in August and September. Tick tubes can kill both types of young ticks.
-
We recommend placing tick tubes around your entire property. Ticks can attach to mice or other animals in one part of the yard and then drop off in another part of the yard. Place tubes in protected places mice are likely to frequent such as inside sheds, under decks, along stonewalls, or under bushes.
-
Tick Tubes are still effective if they get wet. The coating on the outside of the tubes protects them from rain, as does placement in areas protected from weather such as under bushes or inside sheds. If the cotton does get wet, it will dry out once the weather improves. Dont place tubes in areas likely to flood.
-
Tick Control Tubes kill young ticks that feed on mice before ticks can pass diseases on to people or pets. Best results occur after the tubes have been used for a season so larval and nypmhal ticks can be killed. Tick Control tubes have been shown to provide greater than a 90% reduction of ticks but results vary based on a few variables including the presence of alternate tick hosts such as pets and deer which can bring ticks into the yard from the neighborhood or woods.
-
Thermacell Tick Tubes should be used outside the home and do not attract mice. Presence of Tick Tubes will not influence where mice build their nests.
-
Tick Tubes are currently available in in the continental US and Canada. Tick Tubes are effective at killing the ticks (black-legged ticks) that carry Lyme Disease. So they should be used wherever Lyme Disease occurs, generally in midwestern, eastern and far western parts of North America.
-
Cotton and Permethrin are the only ingredients in Tick Tubes.
-
For Tick Tubes, store at room temperature in an area inaccessible to children or pets. Disposal: Do not reuse or refill this container. If empty: place it in the trash. If partly filled: Call your local solid waste agency for disposal instructions.
-
Tick Control Tubes work best on black-legged ticks, also known as deer ticks, which carry bacteria that cause Lyme disease, Powassan virus and other dangerous diseases. Tick Control Tubes kill this species of tick because young deer ticks feed on mice. Tick Control Tubes do not work as well against other tick species that feed on other animals such as dog ticks which feed primarily on dogs.
-
Tick Control Tubes will start to kill ticks in your yard a few weeks after you apply them. Each mouse can pick up over 10 ticks a day and hundreds in a season, so you will see a decrease in ticks in your yard as mice take up the permethrin treated cotton and use it to line their nests. Putting Tick Control Tubes out in the spring kills nymphal ticks that hatch in April and feed from May until July. These ticks are the ones that most often spread diseases to humans. Reapply tick tubes in the late summer to kill baby larval ticks that hatch in July and feed in August and September. These larval ticks become next year's dangerous nymphal ticks.;By killing both nymphal and larval ticks in year 1, you will signifcantly reduce the tick population in your yard and see a marked decrease in ticks the next summer. Reapply tick tubes each season for best results.
-
To make an effective barrier with the Tick Tubes, it's best to put down two rows of tubes in a grid pattern. Place the tubes every 10 yards along the border of your yard and the woods. Then put down a 2nd row of tubes 10 yards behind the first row in the woods spaced 10 yards apart. Start this 2nd row 5 yards to the right of the first row so that the tubes in the 2nd row fall in between the tubes in the first row, which makes a grid pattern.
-
Tick Tubes are currently available on this website, Amazon.com, and other retail partners.
-
Thermacell Tick Control Tubes will last for multiple years. Permethrin treated material is very stable and does not deteriorate quickly. Unused product should be stored at room temperature in the original container for use the following year.
-
Tests show that mice exposed to specially treated peremthrin fibers exhibit no reduction in survival or reproductive success when compared with non-exposed mice.
-
Tick tubes can withstand sub-freezing temperatures.
-
You can find the guide here.
-
Permethrin acts by contact with the tick. It disrupts the nervous system, quickly causing paralysis and death of ticks.
-
-
-
Patio Shield, Torches, Lanterns and all portable fuel repellers are compatible with Original Mosquito Repellent refills, Max Life Refills & Earth Scent Refills. You can also just purchase the fuel cartridges without the mats.Backpacker has its own refills that are labeled Backpacker Only Radius, E55, E90, EX55 and EX90; EL55 are compatible only with the Rechargeable Mosquito Repeller RefillsLIV Smart Mosquito Repellent System is only compatible with the LIV Smart Mosquito Repellent Refill.
-
You can find the guide here.
-
You can find the guide here.
-
Thermacell Multi-Insect Repellent creates a 15-foot zone of protection against mosquitoes and a 10-foot zone of protection against black flies and no-see-ums. These refills are only available for the fuel and mat repellers: Patio Shield, Lanterns, and portable repellers.
-
Our gas cartridges cannot be refilled. Our isobutane cartridges contain a pure factory-installed sealed gas. "Off the shelf" butane contains propellants and lubricants which would eventually cause your Thermacell device to fail and will void your warranty and any/all liability no limited to performance and/or safety.
-
The MATS have two chemicals on them. the first chemical is the repellent. The second chemical is a timed released blue dye. The blue dye, can fade in some cases in a short period of time, but the repellent remains on the MAT for the full 3-4 hours. Our testing shows that after 4 hours, 25% is still on the mat.You can leave the Mats in even if they turn white a bit sooner than you expected. The environment can cause this to happen as well: heat, humidity, wind. and altitude. We recommend just leaving them in for the full 3-4 hours even if they seem to be turning white. if you have any other questions, please feel free to contact us. Thank you,
-
Our tests show that if left in their foil wrappers and stored in a cool dry location, even after 5 years, the mats only lose about 3-5% of the repellent effectiveness. So our mats have a long shelf life.
-
Our MATs work in the following manner: The Regular and earth scent MATS should be placed in the device and centered. The Long Life MATS which are approximately 3x the size of the regular MATs should be centered in the device as well. There is not need to move or slide the long life mat on the repeller grill. Neither sets of MATs require moving or turning over. The heat from the device will draw the repellent to the center of Heat Plate and disperse the repellent. Additionally our MATS do not need to be flipped over to make use of the other side. Please remember after handling a new or used MAT to wash your hands thoroughly. Thank you
-
A Thermacell Repellent Mat should be replaced when it turns white. Each mat lasts for up to 4 hours of continuous use.
-
It is normal for a used mat to be dark brown on the bottom and almost white on the top
-
You can use Thermacell Repellent Mats for a period of time less than four hours and they will still be effective. If there is going to be a significant amount of time between usages (several days +), we suggest that you keep the mats in their foil packaging or in a sealed plastic bag between uses.
-
Thermacell cares about sustainability and we are continually striving to reduce our environmental impact. Currently, all new packaging is created with 80-100% post-consumer content and repellent cartridges in our rechargeable platform uses 68% less plastic on a per hour basis compared to earlier products. This is a great start, but we realize we still have some work to do to reach our sustainability goal.
-
For storage of fuel-powered products, Storage:
- Store unused mats in a cool, dry place inaccessible to children and pets.
- Store mosquito repeller and fuel cartridges in a cool, dry place away from sources of heat.
Disposal: If the cartridge is empty or for used mats:
- Do not reuse empty packaging, wrappers or cartridges.
- Do not puncture or incinerate empty cartridges.
- Place in trash or offer for recycling if available.
- If the cartridge is partly filled or for unused mats: Call your local solid waste agency for disposal instructions. Never place unused mats down any indoor or outdoor drain.
-
Refill fuel cartridges are recyclable. Please recycle where #7 plastics are accepted.
-
The main ingredient in the Mulit-Insect repallent is Prallethrin. It is a member of the same family as Allethrin. It has been show to be effective against not only mosquitoes, but black flies and no-seeums.
-
Cartridges are not reusable. They are recyclable however, so please recycle where #7 plastics are accepted.
-
Fuel cartridge refills. The package contains the fuel cartridges only, mats are not included.
These are available in:
- 48 hours (four 12-hour fuel cartridges)
- 144 hours (twelve 12-hour fuel cartridges)
Click here to shop these refills on our site.
-
Max Life mats last 3xs longer than original Thermacell mats.
Package Includes four 12-hour repellent mats and four 12-hour fuel cartridges.
Click here to shop these refills on our site.
-
Earth scent works to mask human odor. They are great for hunting or other outdoor activities where you do not want to be detected by animals. These are available in:
- 48 hours (twelve 4-hour mats and four 12-hour fuel cartridges)
- 120 hours (thirty 4-hour mats and ten 12-hour fuel cartridges)
- 300 hours (seventy-five 4-hour mats and twenty-five 12-hour cartridges)
Click here to shop these refills on our website.
-
Order Info
-
Products can only be shipped in the US at this time. Unfortunately, we are unable to ship our products across the border from the U.S. Into Canada. Both the U.S. EPA & DOT and the Canadian PMRA do not allow this. However, you can buy our products online or in store in Canada. Canadian Tire, Basspro.ca, Homedepot.ca, Lowes.ca, and Dicks.ca are some sites that do ship our products in Canada. We hope this helps answer your questions.
-
You can use the Where to Buy feature on this website for Canadian retail information. Our products are also sold on many retailer sites such as: Canadiantire.ca, Amazon.ca, Cabelas.ca, Homedepot.ca, and many other retailers.
-
No problem, we can help you with that. If you go to the "Login Page", you will see "Forgot your password?". Click on this link. You will then be prompted to provide your account email address. Type in your email address and click "Reset". Within a few minutes you will receive an email with a reset link. Click this link to reset your password.
-
You can register with us for news and promotions at the bottom of our website under the 'Lets be Friends section' simply add your email address and click submit. We will do the rest!
-
Thank you for contacting us regarding your interest in becoming a Thermacell Repellent partner. Click here to access the application. Once you have submitted the application, our team will review. This process can take some time so we ask for your patience while your application is being reviewed. If the team decides to move forward with your application, they will reach out to you directly. At this time we can only accept applications for wholesale or retail partners. We are unable to accept additional 3rd party resellers.
-
Our free shipping over $29 is via UPS Ground or UPS SurePost to the 48 contiguous United States.
-
We typically ship online orders very quickly. Because of this, we are unable to cancel orders after they have been placed. Please review your order in detail to ensure accuracy before you complete checkout. We apologize for any inconvenience.
-
We have a 100% satisfaction guarantee for all our products. If you are not happy with your product for any reason, please contact our Consumer Support department first at (866) 753-3837 before returning any products to us. We will gladly assist you.
-
We stand behind our products and will replace any malfunctioning repeller, lantern, torch or accessory while it is still under warranty. If you feel your product is not working as designed, please call Customer Service at 1-866-753-3837 or use the contact us form on our website. Our agents will gladly assist you. A copy of your receipt and a picture of your product is required before a product exchange can be processed. Thermacell reserves the right to request product back before an exchange is shipped.
-
You may return items within 90 days of purchase for credit if you are not 100% satisfied. To request a refund, please call Customer Service at 1-866-753-3837 or use the contact us form on our site. Our agents will gladly assist you. A copy of your receipt and a picture of your product will be required. Thermacell reserves the right to request product back before a refund is issued.
-
Thank you for your interest in Thermacell products. At this time we are not accepting new requests for donations. Currently, we do support several organizations such as Big City Mountaineers, The Food Project, and European Outdoor Conversation Association that help people experience the outdoors in a way they normally would not be able to. You can read more about these projects on our website in the philanthropy section.
-
Orders received by 1 p.m. EST are typically shipped out on the same day. Orders received after 1 p.m. EST are typically shipped the next business day. Your order should be delivered within 2-6 business days of from date of purchase, depending on your location. If you need product sooner than UPS Ground/SurePost shipping can provide, use the where to buy tool on our website to find a retail location near you.
-
You can purchase products on this website or you can use the Where to Buy feature on this website to find a retailer near you.
-
Hello, Thermacell Products are designed and manufactured in multiple locations worldwide. On each of our products packaging there is a language as to where the product is manufactured. If you have a specific issue with any of products, we can certainly try to assist you. We hope this helps answer your question.
Product Issues
-
Click here for the registration form.
-
A small amount of smoke coming from the MAT is normal, eventually it becomes less visible as the MAT heats up. If you have any other questions, please feel free to contact us.
-
Thermacell Mosquito Repellent product works well in outdoor areas where there is minimal air movement, such as decks, yards, and campsites. For best coverage in still air, place the unit close to the ground. This allows repellent to spread over a maximum area. Thermacell products are not intended for indoor use.
-
You will need for you to fill out a warranty registration for each product, even if it is the same product. We apologize for any inconvenience
-
You can turn the unit on and off at will. Please allow 10 to 15 minutes for Thermacell to reach maximum effectiveness.
-
For a lost of damaged charging cable, you can make use of any cable that works with a Galaxy, Samsung style mobile phone, or a USB listed/certified class 2 power unit charge marke 5V-DC 1000 ma, should be fine. These cables are also readily available at many retailers, like a Staples or a Best Buy. If you have any other questions, please feel free to contact us.
-
They have a 3 amp hour battery
-
The E55/EX55 has one 3000mAh battery. The E90/EX90 & EL55 has two battery packs of 3000mAH batteries. The weight is 45 gram per battery.
-
To charge internationally you must use a 100-240 volt adapter input.
-
The approximate battery life is about 300-500 charging cycles. The battery can not be replaced.
-
The repeller can be used while it's charging, but it will take longer to charge.
-
The E55/EX55 takes 5-6 hours to completely charge/recharge. The E90/EX90 takes 9 hrs to charge. The EL55 can take up to 10 hrs to fully charge
-
To plug in the USB cord on the Rechargeble Repeller, look below the on/off button (circle button). There is a little black square pull the tab from the top (the tab sticks out just a little for you to grab and pull towards you) and this is where you plug the USB.
-
Minimum recommended charger / charging block - 1amp 5V (1000mah) and yes can charge from an external battery pack
-
No this is not a California Proposition 65
-
Environmental factors can alter battery run time. The hotter it is the less battery life you will experience.It is important to maintain your battery. Batteries should not be left fully depleted for extended periods of time. They should be fully charged at least once every 2-3 months.
-
The Thermacell product may be toxic to mosquitoes and if they are confined in the protective zone. The science and data on our ingredients indicate that they should not be of concern, as used the Thermacell product, for people or pets. Thermacell's extensive data is thoroughly reviewed by the US EPA and multiple other regulatory agencies around the world in the product approval process. You should always use the product according to label instructions.
-
We understand you are having some lighting issues with your device. Please try the following troubleshooting steps:
- Ensure fuel cartridge is full.
- Tightly screw the fuel cartridge into the fuel port.
- Turn to the on position and wait 10 seconds for gas to flow.
- Repeatedly click the start button (you should hear clicking noise).
- Check the view hole window to see if the orange glow is present.
- Make sure nothing is covering the grill of the device.
If the troubleshooting steps do not work, please contact our consumer support team so we can review other options. Thank you.
Other FAQs
-
Our products contain active ingredients that repel mosquitos and inactive ingredients that assist with their release into the air. Our rechargeable platform repellent cartridges use metofluthrin as the repellent active ingredient. The fuel powered repellers use allethrin as the active ingredient.
-
Thermacell products are tested in real world situations against dense populations of mosquitoes. They have been proven effective against multiple types of mosquitoes including those most likely to be troublesome to people. Our efficacy studies are reviewed by the US EPA and multiple regulatory bodies around the world as a part of the product approval process.
-
Thermacell products repel against various species of mosquitoes. We have tested our product against the Western Africa, Asian Tiger, Yellow Fever, mosquitoes and found it to be effective against all of them. If traveling to regions where malaria is present, then we recommend speaking to your physician about malaria prophylaxis prior to leaving.